Last updated: 29 April 2026
This Privacy Policy explains how SenVetCare Legacy — Dr. T. B. Sen Memorial Veterinary Clinic ("the clinic", "we", "us") collects, stores and uses information when you use www.senvetcare.com or our services.
1. What we collect
- Contact details you provide (name, phone, email, WhatsApp).
- Pet details you provide (name, species, breed, age, medical history).
- Records of visits, prescriptions, vaccinations and lab results.
- Technical data: IP address, browser type, pages visited, referrer.
- Payment data is handled by our payment processors; we do not store card details.
2. How we use it
- To deliver veterinary care and follow up on visits.
- To send appointment confirmations, reminders, and clinic communications.
- To improve our services and website.
- To meet legal and regulatory obligations.
3. Sharing
We do not sell your information. We share it only with service providers (email, payment, hosting) under contract, and with regulators when legally required.
4. Storage and security
Records are stored securely. We retain medical records for the period required by applicable law and good veterinary practice.
5. Your rights
You can ask to access, correct or delete your information by emailing contact@senvetcare.com. Some records (medical, billing) we are required by law to retain.
6. Cookies
We use minimal cookies for site function (session, preferences). We may use privacy-respecting analytics. You can clear cookies in your browser any time.
7. Contact
Questions about this policy? Email contact@senvetcare.com, or write to 69, Dr. Suresh Sarkar Road, Entally, Kolkata.
This is a plain-language summary intended for clarity. It is not a substitute for legal advice. Please review with your counsel before launch.
